Summary
Transitioning from a successful career in insurance claims adjusting to data analysis, leveraging a Bachelor's in Finance, a Google Data Analytics certification, and hands-on experience analyzing injury and claims data to drive data-informed insights.
Core Competencies
- • Leveraging technology to drive insights and efficiency
- • Researching and analyzing information to solve problems
- • Communicating complex ideas effectively to diverse stakeholders
- • Delivering accurate results under tight deadlines
- • Proactive pursuit of continuous learning and skill development
Skills
Professional Experience
Meemic Insurance, MI
Claims Specialist - Bodily Injury Claims | September 2021 – Current
- Serve as our team subject matter expert for time-limited demand handling procedures and new claim software integrations
- Collaborated cross-functionally to analyze complex injury claims, identifying patterns to support pre-litigation settlements
- Negotiate pre-litigation settlements with attorneys, averting costly disputes
- Review insurance policies and analyze claims to determine coverage
- Conducted thorough analysis of claims data to detect fraud patterns and trends
- Evaluate injury and claim data to assess fair settlement values
Progressive Insurance, MI
Claims Generalist Associate | October 2013 – May 2016
Medical Rep Intermediate | May 2016 – October 2017
Medical Rep Large Loss | October 2017 – March 2019
Senior Medical and Litigation Rep | March 2019 – September 2021
- Developed machine learning proof-of-concept model for accurate injury reserve forecasting
- Implemented streamlined large-loss reserving process, enhancing team efficiency
- Coordinated with management, attorneys, and other third parties to settle complex, litigated claims
- Independently troubleshot and addressed claim discrepancies, minimizing escalations
- Delivered prompt, empathetic service to insureds, building trust and satisfaction
Enterprise Rent-a-Car, Several Locations, IL and IN
Management Assistant | December 2010 – October 2013
- Managed high-volume daily customer inquiries and complaints professionally
- Completed Enterprise's 'Best Person' leadership program at Midway Airport, honing management skills
- Effectively solved problems as they arose
FedEx Freight East, Chicago Heights, IL
Dock Associate | July 2003 – February 2009
- Routed shipments in response to customer requests and company needs
- Coordinated with freight dispatchers to expedite shipments
- Forecasted equipment needs via workload and equipment analysis, supporting seamless operations
Education
Bachelor of Science in Finance, Purdue University Northwest, Hammond, IN | 2007
Certifications
Google Data Analytics Specialization, Coursera | October 2025